Traverse City, Michigan (PRESS RELEASE – February 8, 2010) – Is the call center decentralizing?
Appia Communications believes it is. The provider of managed communication and networking services reports that its SMB customers are increasingly deploying “virtual” call centers — in which agents are located at home or in small offices — rather than traditional centralized call centers.
“The ability to locate agents and supervisors anywhere results in significant savings in operating expenses,” said Victor von Schlegell, Appia’s...
Post new comment