Raving Fans: A Revolutionary Approach To Customer Service

Rating: 4.0/5 Stars
Rank: 636

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Editorials

	From AudioFile
	The story of a golfer and his male fairy godmother who guides him through encounters with outstanding service in a variety of business settings is an eloquent parable about customer service. The three-part formula:... read full editorial
	-- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
	"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction."
	-- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
	"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction."

Customer Reviews

	Must have for any service industry!
	(Atlanta, GA) March 15, 2004 - 5.0/5 stars
	This short read is great have on hand when wanting to improve customer service in your business. I purchased this book for every person on my staff. It's easy to understand concepts and story-style format make it easy... read full review
	Give your customers a symbolic hug!
	(Wolverhampton, W. Midlands Great Britain) December 11, 1999 - 4.0/5 stars
	Another wonderfully practical but deceptively simple work from these authors. Through the usual storyline you are presented with a three step plan, interlinked and integrated, that you can immediately apply to the work... read full review
	Planet Earth calling Ken Blanchard, come in, Ken.....
	(Cape Canaveral, FL USA) March 26, 2003 - 1.0/5 stars
	This book is a must read for all teenagers considering a career at Disney World."Charlie" is the central male character. He plays the part of a benevolent Fairy Godmother. The "Celestial Equal Opprtunities... read full review

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