Raving Fans: A Revolutionary Approach To Customer Service

Rating: 4.0/5 Stars
Rank: 636

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Editorials

	-- Eamon Ryan President, Lexmark Canada Inc.
	"An easily understood message and one every organization needs to hear."
	-- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
	"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction."
	-- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
	"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction."

Customer Reviews

	Want to make your organization shine above the competition?
	(Sarasota, FL) December 7, 2002 - 5.0/5 stars
	An incredible book that helps the reader on a journey towards creating a customer friendly organization. Simply put, this book hits the nail on the head...satisfied customers are simply not good enough, you must... read full review
	A light-hearted fairy tale that packs a powerful punch
	(Salem, Utah) July 7, 1998 - 5.0/5 stars
	Raving Fans reads like your favorite bedtime story. You pick it, you read it, and you immediately understand the simple yet effective principles it is teaching you. I admit, before I began reading the book, I... read full review
	Some good ideas, timeless
	(SC United States) March 10, 2004 - 4.0/5 stars
	I was a little unsure of the "parable" style of it, it just came across as a little hokey to me. However, the ideas are solid and the examples very interesting. I was able to take some notes and actually use them... read full review

Top 10 Best Selling Business Book Categories

General	Accounting	Audiobooks	Bio's/Primers
Business Life	Careers	Economics	Finance
Professions	International	Investing	Management
Marketing/Sales	Personal Finance	Reference	Entrepreneurship