| Not for high achievers (Hutto, TX United States) December 16, 2004 - 1.0/5... |
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| Book - Customer Review:64
QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life John G. Miller 
Rating: 4.5/5 Stars Rank: 1413 (Hutto, TX United States) December 16, 2004 - 1.0/5 stars My company required its employees, all high-tech, highly motivated people, to read this book. Not a single person has had a positive experience with it. The examples and anecdotes provided in the book are too simple and no practical methodology is given to get serious results. For example, Mr. Miller gives an example of Judy, a Wal-Mart employee who pays for a customer's purchase when all he has is a $100 bill. Instead of helping the customer politely using the process laid out by the employer, Mr. Miller suggests that this is the correct way to conduct business! Not practical in the corporate world. Often it is necessary to provide feedback to vendors, co-workers, and employees - feedback which can be negative. Mr. Miller suggests that if employees are showing up late for work, vendors are delivery sub-standard parts, or production line output is sagging, it's YOUR fault, and you must undertake fixing it! Mr. Miller tries to explain that constructive criticism is a concept not compatible with good employees or a positive view on life, but offers nothing helpful in dealing with problem employees or situations where you don't have time to be warm and fuzzy to get a problem resolved quickly. The rest of the book offers cliches, buzz words, feel-good tactics, and euphanisms that tell what great employees already know: you can whine and complain, or you can find out what's broken and work to fix it. I believe that there may be something useful in this book for personal growth or small businesses, but it doesn't really apply to highly motivated people or to companies where honest, direct, non-euphamistic language is critical to efficient work.
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