Using QBQ! to be EXCELLENT (Atlanta, GA) April 6, 2005 - 5.0/5 stars I...

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QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life
John G. Miller

QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life - image

Rating: 4.5/5 Stars
Rank: 1413

Using QBQ! to be EXCELLENT
(Atlanta, GA) April 6, 2005 - 5.0/5 stars

I am the Chief Operating Officer of a 600+ lawyer firm with offices around the globe. I head up an effort in our firm to achieve true service excellence through engagement of everyone from file clerk to billing attorney.

Its a long haul effort but I believe it will pay huge dividends if we can achieve it.

We have used the QBQ! book to deal with one of the key pieces of the foundation of this effort: personal accountability.

I say thanks to Mr. Miller for writing it and thanks for keeping it short. It allows me to make it 'required reading' without allot of grousing.

Customer Review: 10 of 66

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Customer Reviews

QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life
John G. Miller

Customer Review 9 - 11 of 66


9.	Incredible Value!
	(Bismarck, ND United States) May 21, 2004 - 5.0/5 stars
	A powerful thought process... Personal accountability. This powerful book changed everything for me. I know where I have been ripping off the world in my life. What a powerful lesson on what real power is. No more will... read full review

Current Review
10.	Using QBQ! to be EXCELLENT
	(Atlanta, GA) April 6, 2005 - 5.0/5 stars
	I am the Chief Operating Officer of a 600+ lawyer firm with offices around the globe. I head up an effort in our firm to achieve true service excellence through engagement of everyone from file clerk to billing attorney... read full review

11.	Short and powerful
	(Irving, TX USA) April 16, 2004 - 5.0/5 stars
	The type is big in this little book and you can read it very quickly, but the text is brief and right to the point. The ideas about personal accountability are excellent. The hard part is making the life change to be more... read full review

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Editorials

Sample 3 of 3

QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life
John G. Miller


	Amazon.com
	QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal... read full editorial

	From Publishers Weekly
	This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts... read full editorial

	From AudioFile
	This upbeat business guide instructs corporate and managerial all and sundry to accept personal responsibility in the workplace. Miller trains companies to communicate clearly and offer superior service with humor and... read full editorial

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