Making your Customers Feel like Stars

Courtesy Sparkplug CEO  Tue, 09/23/2008 - 06:39

Many authors tell tales of receiving enough rejection letters from agents and publishers to wallpaper an entire room before landing a deal.

I was fortunate. Two weeks after sending my proposal out, I got an agent, and a week later I was signing a deal with John Wiley & Sons, Inc. to publish The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service.

While I can’t promise that will happen for you, I can tell you the steps I took...

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