element

Good customer service enhances business reputations, especially word of mouth, while poor service can rapidly destroy a company.

Some time ago I was booked into a hotel in Scotland which treated the guests as though they should be grateful to be able to stay there.

While the indicator is that we are likely nine months from tangible evidence of a turn-around, keeping an eye on builder stocks as a conduit for the thought process of investors is a key element when making a decision to buy, sell, or wait.