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Needham, Massachusetts (PRESS RELEASE – November 30, 2010) – As consumers around the U.S. flock to the computer for the biggest online shopping day of the year, Cyber Monday, small businesses may not be fully prepared to take advantage of the opportunity, according to new research from RatePoint, a leading provider of customer reviews, testimonials and online reputation management services.

Needham, Massachusetts (PRESS RELEASE – May 28, 2010) – RatePoint Inc., a leading provider of customer reviews, testimonials and online reputation management services, today announces new small business social media tools for Facebook.

The new features provide small businesses with a competitive advantage to collect and promote reviews to a bigger audience through a multi-solution platform.

Needham, Massachusetts (PRESS RELEASE – March 28, 2010) — Retailer SmartMomma knows the value of integrating customer feedback into a small business.

With sales up more than 100 percent compared with last year, owner Heather Burns attributes a portion of that success to RatePoint, Inc., a leading provider of customer reviews, testimonials and online reputation management services.

Needham, Massachusetts (PRESS RELEASE – January 25, 2010) – RatePoint, Inc., a leading provider of customer reviews, testimonials and online reputation management services, today announces the availability of a new “free forever” account for small-business owners.

The free account from RatePoint will make it easier for small businesses to find new customers and build stronger relationships with existing ones.

Small businesses can create and manage customer communication and content, as well as integrate into social media from a single platform.

Needham, Massachusetts (PRESS RELEASE – December 4, 2009) — The holiday shopping season is in full swing and online shoppers are looking for great deals from trustworthy sites where they can find the perfect gift.

RatePoint, Inc., a leading provider of customer feedback and online reputation management services, highlights five of the top businesses that use customer and product reviews to build trust and impact buying decisions.

Needham, Massachussetts (PRESS RELEASE – November 29, 2009) — Small businesses who integrate reviews into their Web site are seeing significant returns according to a recent survey from RatePoint, a leading provider of customer feedback and online reputation management services.

Of the 30 percent of small business retailers who had integrated product reviews into their Web sites, 43 percent said reviews had resulted in more sales, while 28 percent indicated reviews had resulted in more traffic.

Needham, Massachusetts (PRESS RELEASE – November 1, 2009) — Half of small-business retailers who compete against major retailers say customer service differentiates their business from their larger competitors, according to a recent survey from RatePoint, a leading provider of customer feedback and online reputation management services.

Needham, Mass. (PRESS RELEASE - April 6, 2009) - RatePoint, Inc., a leading provider of customer feedback and online reputation management services, announces the availability of product reviews for its small-business customers to proactively build and strengthen customer relationships.

(Needham, Mass.) - Approximately 40 percent of small-business owners say they are hiring up to five new employees for customer support over the holidays to help manage customer inquiries, orders and returns, according to a recent RatePoint customer survey.